7 Benefits of Blockchain in retail market and eCommerce

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Blockchain Development, Whether it is a festive occasion or a usual day, buying products and using services from retailers have always been a daily need. With retail shops, building a customer rapport has become easier as there is a face to face interaction. Due to the e-commerce platform, online businesses are able to engage customers to buy products.

Customers also find it easier to buy products or render services in retails much faster as it is readily available. The similar goes for eCommerce in such a way that, it has a wide range of products. This might be due to network problems or time zone differences or legal issues, etc. This problem can be eliminated provided retailers adopt enterprise blockchain development.

Customers have the opportunity to choose from a variety of products. Also, availing products from eCommerce means the customer is able to buy products from different countries too. Retail companies like Walmart and Alibaba using blockchain realize that the features offered by this are of great help in making a customer satisfied and also at a low cost. This article discusses potential applications as to how it will benefit eCommerce and retail.

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Quicker in transaction

Blockchain reduces the time taken to complete a process, thus makes it much faster and easier. When placing an order under the technology-based platform, the ability to make payments is quicker and faster. The distributor or vendor receives the payments immediately as soon as the transaction is completed. This allows venders to verify and confirm the order placed with transparency. The order is sent out for delivery and it also reaches the customer at the right time and place.

Logistics app development also becomes much more efficient with the use of this technology as the decentralized network which encourages effective peer-to-peer connection. The supplier can make a connection with local logistics easily when the demands are higher. If there is any replacement to be made or refunds, with the help of this,  the waiting time to get these refunds is also faster.

Blockchain Development

No central authority

In retail and eCommerce, there is too much involvement of third party entities in every step of the operation. Any process starting right from the order placement till delivering to the customer’s end is comprised of many central authorities like banks, legal systems, etc. The important operation where third party involvement, influences the customer the most is during the payment gateway.

This is because when payments are made through a third party bank organization, a particular charge is levied on the customer for using the banking services. This problem is solved when payments are made through because there is a direct connection between peers. Hence, there is no additional price levied on the customer as there is no interference by any other party other than the parties involved in the transaction by using blockchain Developments.


Blockchain operates on a decentralized network that allows data to be stored and available to everyone involved in the operation. This creates an environment where there is no malpractice or miscommunication. No information is lost in the communication channel as it provides a direct peer to peer connection.

The systematic arrangement of data with the help of blockchain provides the users or peers to keep track of every transaction and operation. This creates trust among the users and scrutinizes any data Because of the decentralized network, no changes can be made in the network easily. This offers transparency to the user or customer providing them with evidence of where the product or service is sourced from. This creates an environment of trust where the user has knowledge of what is happening between the supplier and their products or service.  

Read more -: Blockchain in Healthcare Industry: Benefits, Implementation and Challenges

Supply chain

Blockchain Technology provides a hassle-free supply chain management to all retail and eCommerce business entities. This is because of the ability of this technology to record every data and transaction digitally, Which allows the information to be accessible anywhere and anytime which further allows the owners to track their products or service.

Since it operates in a decentralized network, if a change has to be made, the complete network system has to be changed. Thus, this proves to be a means of building up a strong network between the owner and the supplier. With blockchain, inventory management is also efficient as the data stored are real-time and it also helps to make smarter decisions.

Laserfiche is an organization that provides records management edition (RME) to handle digital records for various businesses including the eCommerce and retail sector. With such services, there is open transparency in digital records stored in inventory for retail sectors. This will help retailers to manage their shelves based on reliable real-time data. Also,  Provenance – another organization that aims to create an open transparent digital record of every inventory item for the retailers. This will help retailers manage their shelves based on reliable real-time data.


With blockchain, all users and customers have the ability to track where their product location,  source, logistics, time for delivery, etc. This proves to serve as evidence of proof for users and customers to believe in the genuineness of the products or services. The vulnerability of theft is also very as the operating network is firm enough to handle the load of the transaction and all stored data are encrypted in a secured manner.

Automated customer service

Enterprise Blockchain Companies are able to track orders, manage, and control operations in real-time. This is possible with the help of smart-contracts, which is a digital form of contract. It helps to track and maintain operations according to the plan. They use blockchain technology to innovate and provide a system to store, track, and trade digital Ewarranties in a secure manner. They enhance the rights of a customer by providing easy access to products, information, and support anytime, anywhere with the help of cloud services.

Blockchain is genuine

With the changing technology, the world is moving towards an automated digitized world with every step technology takes in the field of invention. Blockchain is one the biggest step the technology has taken and today its possibilities are far greater in ensuring unlimited, unrestricted access to data and transactions. It provides transparency, cultivates trust, and also allows the retail and eCommerce sector to reach customers without borders.

Sonal Mehta

Sonal is a Content Lead at SoluLab, USA based leading Blockchain development company, mobile apps and software development agency, started by Ex vice president of Goldman Sachs, USA and Ex iOS lead engineer of Citrix. SoluLab help build startups - we are a no-sweat technical partner for early stage entrepreneurs to launch ideas from scratch and for later stage startups to build more quickly and affordably.